QuickBooks Online Review: Features & Pricing for 2023

Quickbooks Online Review is partnered with AP Intego to provide affordable insurance coverage. AP Intego compares plans from multiple insurance carriers and finds the coverage best suited to your unique business needs. View the profitability of your projects, calculate costs, and connect with QuickBooks Payroll and TSheets. Have a look at our article on the best accounting software providers for detailed comparisons between QuickBooks, FreshBooks, and Sage 50cloud. Support is $89.00 for 90 days or included in select products. The Intuit company offers an online security center with resources for protecting your home, business, information, and computer.

So here I am with payroll I can’t use and no idea how to move forward. Intuit’s customer service can be extremely frustrating and time-consuming. I’ve also been frustrated and disappointed with the lack of follow-up and poor communication from Intuit’s customer service. Often times their support tools are glitchy and result in having to explain everything all over again multiple times when trying to achieve resolutions.

Negative QuickBooks Online Reviews & Complaints

If you want to talk with a real person, you need to submit a form and wait for them to call you, which means that you can’t initiate a call. You can also seek help through a chatbot, chat with representatives online, and check out its vast self-help resources, such as blogs, setup guides, troubleshooting tips, and community forums. If you prefer getting support through email, then QuickBooks isn’t for you. QuickBooks Online does a great job at sales and income tax tracking, and it could’ve scored higher if the QuickBooks team had a service for filing sales tax returns on behalf of the client. The Ascent is a Motley Fool service that rates and reviews essential products for your everyday money matters.

Even the most basic QuickBooks Online plan can be expensive compared to other alternatives, and you will have to figure $25 to $180 per month, depending on your selection and add-ons. With a clean, intuitive interface, you can easily invite your account to QuickBooks Online via email, so they have access to your platform at no additional cost. Alternatively, you could use the ProAdvisor Network to help find a certified account for you. Once customers accept the quotes, you can turn them into invoices when the right time comes. The platform’s functions cover a broad scope of accounting operations; hence no need to invest in additional tools.

QuickBooks Online Deciding Factors

Finally, it’s for the person who wants their accountant to look over their shoulder and make sure they are doing things right. It is also awesome that you don’t have to be confined to one place to do your bookkeeping; you can be anywhere anytime as long as Internet access is present. With QuickBooks desktop, a new version has to be bought and installed on your computer every year in order to keep up with the most recent software. In QuickBooks Online you don’t have to worry about that because it keeps up with it for you. With Online Simple Start and Online Essentials you cannot track inventory.

• Before you start creating transactions in QuickBooks Online, you go through a brief setup process to give the service some basic information about your business.
• Features are somewhat customizable to fit the needs of any size business.
• They copy the data from your desktop version and add it online.
• One of the most useful features is the My Accountant option, where you can invite your current accountant or CPA to use the program, and they will be given admin access to the program.
• Processing accounts payable is a vital part of running a business, so small business owners may want to consider software that supplements QuickBooks’ capabilities.

QBO also has far more integrations with other business apps and software. QuickBooks Online is easier to use than its Desktop counterpart, making it a suitable choice for users with little accounting experience. QuickBooks Online also has a robust feature set, support for up to 25 users, and hundreds of integrations with business apps and software.

Awards for QuickBooks Online

The main difference between QuickBooks Desktop and QuickBooks Online is the cloud-based software that runs full on the cloud instead of having to download and install the program on your computer. High adaptability level, and you’ll see this during setup when the software asks you a couple of questions. The main goal of this process is to tailor it to your specific needs. Customizable reports are the easiest way to know the health status of your company’s finances. They show you both strengths and bottlenecks, and that’s one sure way to avoid nasty surprises. You can schedule a video chat or call using the tool at any time.

FreshBooks ranges from $17 to $55 per month, with time tracking in all plans. Competitors like Xero and FreshBooks offer basic inventory tracking for less, but it isn’t as advanced. The main dashboard will give an overview of your QuickBooks account, showing your profit and loss overview, invoices, expenses and sales. Christine Aebischer is an assistant assigning editor on the small-business team at NerdWallet who has covered business and personal finance for nearly a decade. Previously, she was an editor at Fundera, where she developed service-driven content on topics such as business lending, software and insurance. She has also held editing roles at LearnVest, a personal finance startup, and its parent company, Northwestern Mutual.